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Frequently Asked Questions

Getting Started

What is Half Halt AI?

Half Halt AI is an AI-powered equestrian coaching app. You upload a video of your riding lesson, and our AI analyses your position, balance, and technique, then gives you a detailed coaching report with personalised feedback and a score.

How does it work?

It's three simple steps:

  1. Upload a video of your riding (filmed from the side works best).
  2. Wait a few minutes while our AI analyses your position using body landmark detection.
  3. Read your report with scores, strengths, areas to improve, and priorities for your next lesson.
Is it free to try?

Yes. Every new account gets 100 free credits, which is enough for around 3 minutes of video. That's usually enough for one coaching report so you can see how it works before buying more.

Do I need to download an app?

No. You can use Half Halt AI straight from your browser at halfhalt.ai/app. We also have an Android app, and an iOS app is on the way.

Videos and Privacy

What happens to my video after I upload it?

Your video is uploaded securely, analysed by our AI, and then permanently deleted from our servers. We do not keep your videos. The only thing stored is the text coaching report and your scores.

Can I watch my video back on the report?

When you upload a video, it's saved temporarily in your browser so you can watch it alongside the report. This local copy stays as long as your browser keeps it. If you clear your browser data or switch devices, the video won't be available, but your coaching report and scores are always there.

On the mobile app, the video is available for the session you uploaded it. For the best experience, review your report and share your results straight after uploading.

Is my data safe?

Yes. We use Firebase Authentication for secure login, all data is encrypted in transit, and videos are deleted after analysis. We never sell your data and we don't use advertising trackers. Paddle handles all payment processing, so we never see your card details. See our Privacy Policy for full details.

Is my video used to train AI?

No. Your videos are analysed and immediately deleted. The AI coaching is provided by Anthropic (Claude), and data sent to Anthropic is not used to train their AI models.

Credits and Pricing

How do credits work?

Credits are based on video length. Roughly 30 credits per minute of video. A typical 2-minute lesson clip uses around 60 credits. Credits are only charged when an analysis completes successfully. If something goes wrong, you won't be charged.

Do credits expire?

Credits roll over month to month, but expire after 3 months of inactivity. As long as you're using the app, they'll stick around.

What plans are available?

We have three subscription tiers plus a one-off top-up:

  • Free: 100 credits (enough for about 3 minutes)
  • Basic: 1,000 credits/month
  • Premium: 3,000 credits/month
  • Top-up: 300 credits, one-off purchase

See Pricing for current prices.

Can I cancel my subscription?

Yes, at any time. You can cancel from the Credits page in the app. Your credits remain available until they expire. No cancellation fees.

Coaching Reports

How accurate is the AI coaching?

Half Halt AI uses body landmark detection to measure your joint angles, heel position, hand height, back angle, and balance. The AI then interprets these measurements to give coaching feedback. It's a helpful training tool for tracking your progress and identifying areas to work on, but it's not a replacement for a qualified instructor. Think of it as a second pair of eyes between lessons.

What does the score mean?

Your percentage score reflects your overall riding position and technique in that video. Scores are broken down into categories like Upper Body, Arms and Hands, Lower Leg, Balance, and Overall Impression. Use it to track your improvement over time rather than comparing with others.

What are the rosettes?

Rosettes are awarded based on your score:

  • Platinum: 90% and above
  • Green: 80%+
  • Purple: 70%+
  • Pink: 60%+
  • Lilac: 50%+
  • Teal: Below 50%

They're a fun way to celebrate your progress and share your results.

Can I share my results?

Yes. Every report has a Share button that creates a branded image with your rosette, score, horse name, and rider name. You can share it directly to WhatsApp, Instagram, or any other app.

Can I listen to my report?

Yes. There's a Read Aloud button on every report that reads the coaching feedback to you. Handy if you're at the yard and want to listen while you're with your horse.

Filming Tips

What's the best way to film?

For the best results:

  • Film from the side of the arena so the AI can see your full position.
  • Keep the camera steady. A tripod or propping your phone on a fence post works well.
  • Make sure horse and rider are clearly visible for most of the video.
  • Good lighting helps. Outdoor arenas in daylight work best.
How long should my video be?

1 to 5 minutes is ideal. That gives the AI enough to work with without using too many credits. You can upload up to 15 minutes, but shorter clips of focused work tend to give the most useful feedback.

Why was my video rejected?

The AI needs to detect a rider in at least 30% of the frames. If the rider is too far away, the video is very dark, or the camera is pointing at something else, it might not detect a rider. Try filming closer and from the side.

Account and Support

Can I delete my account?

Yes. Go to your Profile page and scroll to Delete Account. This permanently removes your account, all coaching reports, and all data. Any remaining credits are forfeited and cannot be refunded.

Can I export my data?

Yes. On the Profile page there's an Export Data button that downloads all your coaching reports and account information.

What languages are supported?

Half Halt AI is available in 8 languages: English, German, Swedish, French, Norwegian, Spanish, Italian, and Portuguese. You can change the language in your Profile settings.

I have a question that's not listed here.

Drop us an email at support@halfhalt.ai and we'll get back to you.

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